2dys ago sent email but still no answer (Pro) [Resolved]

[Dam]

Hello everyone,

I just wanted to purchase a Pro license, sent an email but still didn't received any answer.

Sorry if cluttering the forum, but wanted to be sure my mail has been received. Is anything I can do? I really can't wait to use the Pro version!

Anyway, thank you all for your hard work.

Cheers!

[Martin]

You should have received an answer via email. Maybe it got marked as spam by mistake?

[Dam]

Thanks for the answer, unfortunately no. there's nothing there either, triple checked since the first day.
I've checked also if the data I sent you were wrong but nope.

[Dam]

Hello, I've just sent you another mail with a different email adress inside so you can try answering on that one.

Please let me know.


Regards,

Dam

[Dam]

hmm... still no mail anywhere... any news?

Thank you

[Martin]

We're looking into this, might be an issue with our mail server, but we're not sure yet.

[Luke777]

Hi, same issue for me. From email address associated with this account.

[Luke777]

Hey, Just wanted to bump this, incase the app is still supported. Sent 4 emails so far for the Pro version. Have sent a request from same email address this account is registered to.

[Martin]

We've been having technical difficulties with our mail server. They should be resolved now, Tom will email you later today.

[Dam]

Thank you, can't wait to put my mouse on it... asd

[Luke777]

Hey, sorry about this, but I still haven't got an email back for the Pro version.

[Dam]

Same here, still no mail...

[Martin]

You should have received mails by now. Please post here if you didn't, we may have to try other means of communication then. Sorry for the inconvenience!

[Dam]

Unfortunately not, sorry. Did you maybe tried also sending a mail to the second address I suggested you in my last mail?

Regards,

Dam

[Luke777]

I've got nothing either. Do have a quick question. Does Resonic Pro let you extract sections from individual audio tracks in a multitrack wma file? Or when you are selecting sections to move to NLEs does it just select across all the audio tracks in a file?

[Luke777]

Is there some other way can pay through and sort, I mean its 2018 there shouldn't be massive problems with sending and receiving emails.

[Tom]

Hey guys, please have a look here: https://forums.resonic.at/viewtopic.php?f=5&t=525

Thanks for the patience, really, is all I can say.

[Dam]

No problem, payement done, mail sent

Thank you.


Dam

[ebrunne]

Its the same for me.

Thanx in advance.

Im total excited about resonicPlayer, was searching some weeks for that solution in the web. Great work!!

Erik

[ebrunne]

Thank you Tom, email sent!

best regards,
Erik

[Kuusniemi]

I also have sent emails with my details but not sure if they have come through.